We currently ship to the United States and Canada.

Orders are processed within 1–3 business days, excluding weekends and public holidays.

After dispatch, delivery usually takes 5–8 business days, depending on your location and the carrier.

We work with trusted carriers, including:

• UPS
  
• FedEx
  
• DHL
  
• USPS
  
• YunExpress
  

The carrier used depends on your destination and order details.

United States

• Free shipping on orders over $49.99 USD
  
• $12.99 USD shipping fee for orders of $49.99 or below
  

Canada

• Free shipping on orders over C$49.99
  
• C$12.99 shipping fee for orders of C$49.99 or below

Yes. All orders include tracking information, which will be sent via email once your order has shipped.

You can track your shipment using the tracking number provided in your shipping confirmation email through the carrier’s official tracking system.

No. All products sold on our website are tax-inclusive.

You will not be required to pay additional customs duties or import taxes upon delivery.

Delays may occur due to factors beyond our control, such as:

• Weather conditions
  
• Customs inspections
  
• Public holidays
  
• Carrier operational issues
  
• Other force majeure events
  

We appreciate your patience in these situations.

We accept return requests for ladies’ hair clips within 30 days of receiving your order.

Requests submitted after 30 days will not be accepted.

Returns are accepted if:

• The item is defective, damaged, or missing parts upon arrival
  
• You received the wrong item
  
• The item is significantly different from the product description (such as color or size)

We do not accept returns for:

• Items that have been used or show signs of wear
  
• Items returned after 30 days
  
• Items damaged by the customer

To initiate a return or exchange:

1. Contact our customer service team
   
2. Provide your order number and photos showing the issue
   
3. Wait for return authorization and instructions
   
4. Ship the item back securely to the provided return address

Once we receive and inspect your returned item, refunds will be issued to the original payment method within 7 days, provided the item meets return requirements.

Shipping costs are non-refundable, except in cases where the return is due to our error (such as a defective or incorrect item).

Yes. Exchanges are available for the same item or another item of equal value.

• Exchanges must be approved by customer service
  
• Customers are responsible for exchange shipping costs unless the issue is due to our error

Please ensure your shipping address is accurate at checkout.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer:

• No refunds will be issued
  
• No replacement or reshipment will be provided

Orders are shipped from:

935 Riverdale Street

West Springfield, MA 01089