Warranty
At SLAUL, we are committed to providing quality hair accessories and a transparent, reliable shopping experience for our customers.
Limited Warranty Coverage
All hair clips sold on our website are covered by a limited warranty against manufacturing defects under normal and intended use.
This warranty applies only to products purchased directly from SLAUL.
Warranty Period
Unless otherwise stated on the product page, the warranty period is:
- 30 days from the date of delivery
What Is Covered
This limited warranty covers:
- Manufacturing defects
- Functional issues occurring under normal personal use
- Structural defects affecting the proper use of the hair clip
What Is Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, or improper handling
- Normal wear and tear (including loss of grip strength over time)
- Accidental damage such as bending, crushing, or dropping
- Exposure to excessive force, heat, water, or chemicals
- Unauthorized modifications or repairs
How to Request Warranty Service
To submit a warranty claim, please contact us using the information below:
Email: help@slaul.com
Phone: +1 (508) 622-0226
Please include:
- Your order number
- A brief description of the issue
- Clear photos showing the defect (if applicable)
Our customer support team is available:
- Monday–Friday: 9:00 AM–5:00 PM
- Saturday–Sunday: Closed
We typically respond within 1–2 business days.
Resolution
If your warranty claim is approved, SLAUL may, at its discretion:
- Provide a replacement product
- Issue a refund
- Offer an alternative resolution
All warranty resolutions are handled in accordance with our Return & Refund Policy.
Limitation of Liability
To the maximum extent permitted by law, SLAUL shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Business Information
Store Name: SLAUL
Business Address:
935 Riverdale Street
West Springfield, MA 01089
United States
Email: help@slaul.com
Phone: +1 (508) 622-0226